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Welcome to the Mindful Marketing Podcast. I'm your host,

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Andrea Jones. Tune in every week as

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we redefine marketing playbooks to break free from what we should

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do so that we can scroll less, connect

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more, and grow together.

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So I got this Instagram message recently that said, I've been

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listening to the podcast for 2 years. I'm excited to join the Savvy

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Social School. But when I went there, I saw a wait list page. What the

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heck happened? Are you a still accepting member? So in today's

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episode, I wanna talk about it. Let's get into it. Before

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we get into it, this episode is sponsored by Riverside, which is the all in

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one podcasting tool we now use for our show. And y'all,

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they feel super luxurious. Riverside is the all in

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audio and video tracks and edit it all within a few clicks.

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It's really very easy. So head over to Riverside

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and you'll get 15% off. That's 15% off using my

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code Drea, d r e a, at checkout. But y'all, it's free to get

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started. So click the link in the show notes and get started today.

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Hi. Hello. Welcome back to the podcast. So in this new

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era of mindful marketing, there are some things

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that are shifting in my business. And I one of my values

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is transparency. But I haven't really publicly talked

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about this because I didn't wanna be one of those business owners who was

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doing, like, a blowout sale or going away thing or

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a huge announcement. So I just didn't. But that

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message made me think about the repercussions of not talking about something. So I

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wanna talk about The Savvy Social School today, where we were and where

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we're going, and use this as an example to

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bring, larger depth of conversation to the podcast. Because

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it doesn't necessarily have to do with social media marketing, but I do think it

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has to do with positioning and marketing in general in the business.

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So hopefully, I'll listen to the 3 part series about

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pivoting because we are a new podcast now. Welcome to the

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Mindful Marketing podcast. And part of this pivot for

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me was also looking at my offers and my offer suite,

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and how I wanted to show up there. Because honestly,

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deep down, I'm still social media lover. Social media is

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my main boo. It will be for the

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foreseeable future. I don't see myself divorcing from social media.

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I love it. I love teaching it. I love facilitating

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workshops. I love talking about it. And there are so

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many other things that I do in my business that I also wanna talk about.

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So that's where we are. What happened to the Savvy

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Social School? So in 2023,

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I went through quite a lot of changes in my business and in my life.

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I got pregnant. I

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also had a challenging year in the agency. I had to

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let go of 6 people. Our client list went

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down drastically because of the economy.

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The pandemic kind of

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bubble of revenue that was infused with things like the

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PPP loans were running out, people had to pay back huge tax bills.

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And, my ideal clients weren't weren't able

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to afford our offers for a while there.

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Right? So that sets the stage for this.

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Then the retreat happened. And as I've talked

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about in previous episodes, hosting a live retreat really is

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a catalyst for me for a lot of the changes that I made in my

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business. I recognize that I deeply crave

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intimacy in my business. And so I was exploring how to do

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more of that, while also maintaining community in my business.

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Because community to me is the reason that I'm doing

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all of this in the first place. Like, I love I love, love, love that

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piece of it as well. So

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at the end of the year, I did it was one does examine your

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offers, examine your your business, really do a

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breakdown of everything that's working for you and that's not. And one of

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the most challenging things throughout the year was the school. In

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2023, we went through a number of pivots to try to increase

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revenue and retention. So at the beginning of the year, we raised the price, it

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went from $57 to $97 a month.

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We also change platforms about halfway through the year, we

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were before that point on Teachable, hosting all of our

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courses. The year prior, 2022, we moved from a

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Facebook group to a Circle community. And

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then Circle introduced courses, and so it made sense for us

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to move from Teachable to Circle. And I have a whole podcast episode about that

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I'll put in the show notes why we made that choice. But I'm loving

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Circle. Like, honestly, when I hear other people have memberships on Circle,

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I'm more likely to sign up because I'm like, oh, yeah. I love Circle. I'm

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on there all the time. So that changed

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things. Then almost immediately after that switch, I

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got pregnant. And for those of you who haven't been

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pregnant or have no plans of getting pregnant, it

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is very physically, mentally

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challenging. And this particular one for me

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is was very mentally and physically challenging. I'm prerecording

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this. I'm still in it. So it feels like I'm exhausted.

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And if you watch a video of this, I'm, like, sitting sideways because I my

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belly is so large I can no longer just face forward. It's a

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thing. So it's it's it's been a whole

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process. And then in analyzing things, we

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looked at things like our exit surveys, we looked at what people were saying as

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they were leaving and just noticing our community was,

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it was challenging to commit to the $97 a month, on

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a monthly basis. And so they'd sign up, do what they

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can with that month, and then go, like, pause

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or cancel and then go implement in their business, which is totally fine. I don't

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have anything against that. However, that's not sustainable and that's not really

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what this was meant to be. Combine

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that with, I started learning from a gal named

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Lizzie Goddard this year, and she creates a ton

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of, offer. She has a lot of offers in her

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business. She's what she calls this playground model, which is

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fascinating to me because I purchased something very specifically from her because I want

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to learn a specific thing. And then I ended up literally buying everything

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because I just I'm really fascinated with the business

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model. And so I started testing out some of the things

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that she teaches and I was really enjoying the results.

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So that all culminated

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to the beginning of this year where I was looking

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ahead at what to do with the school. I'm pregnant.

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Our retention is down. Our revenue is down,

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And I spend the most time trying to fix this

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membership that was challenging for

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me. So what I'm going to do is we're gonna take a quick break. When

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we come back, I'm going to play for you most

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if not all of the video that I released to my members at the

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beginning of this year, so that you have context on what I told them.

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And then I'll give you more context because it's been a few months since I've

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made that announcement. I

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will play that video, and then when we come back, we'll talk more

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about what happened since then. Here we go.

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It's our birthday.

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And I'm hosting a birthday party.

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So online, Drea, is celebrating 10 years

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of business. I cannot believe I started this business in March

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2014. And here we are 10 years later

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with this birthday celebration. I am doing a 10

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day super sale. And I'm not talking about, like, little 10% off

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here, little 20% off there. No, ma'am. We are

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doing 50, 50, 50% off

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select of offers throughout this 10 day birthday

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sale. But the catch, the kicker is you have to be signed up to our

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email list to get the offers that are coming out every day. So you

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can sign up by going to online dreah.com/birthday.

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So onlinedrea.com/birthday.

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Sign up, put your little email address in there, and then every day of the

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sale, I'm gonna email you what's on sale for that day. And you only have

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24 hours to grab that offer

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and away you go. Away you go. So if you're ready

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to celebrate our birthday with us, come to our fab

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fiesta and let's have fun. Let's have a party. I'll

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see you there.

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Hello. Hello. Hello to everyone in

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the Savvy Social School. I am doing

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a livestream today to share some very important

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announcements and updates to those of you who hold a Savvy

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Social School membership. I'm gonna talk

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about the why and the what, but I also wanna say

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never fear. If you are a member, you're still a member. But

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we we are making some significant changes to our business model,

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and we're changing some of the key deliverables that are included in the

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Savvy Social School. So first, I wanna talk about the why.

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We started the Savvy Social School in 2018. Prior to that, I

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actually had several individual courses, my main one being a Canva

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course that I started in 2016. But in 2018, we

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changed to the membership model, and I love the membership model y'all. I

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love being in community and support. I love being members in

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other people's memberships. But as we reach

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our peak in 2022, we had our best year ever in the membership.

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I started really spending heavily and investing and building out the

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membership. We raised our prices in 2023,

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but the economy just did not agree with all of that. We had

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a very rough year. I know a lot of you watching this video, listening to

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this reporting also had a rough year in 2023 and

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the Savvy Social School did not do well, mostly because our

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members, were struggling to maintain

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a membership. I can't tell you how many times people emailed

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asking if they could pause or postpone because of unforeseen

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circumstances in their business. And so that led to

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a very low, revenue year for us in the

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Savvy Social School and low retention for our members. So not only

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were we not, producing the revenue that we needed to sustain

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the membership, we were also not really helping

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y'all, because you would come in for a month and then you would feel

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bad about not being able to take advantage of your monthly

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fee and and dive into all of the materials or show up live.

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And then you'd cancel with that bad feeling. Right? That bad feeling

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of, man, I really didn't, you know, accept the

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most of this situation. So that's kind of a recap

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of what happened in 2023. We also, in 2023,

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though, started releasing additional offers. So you've noticed

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we released additional offers separate to the Savvy Social School, which is a

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first for us. Typically, everyone is funneled into the

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school. Everyone becomes a member. But last year,

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we started having our smaller products like be your own b

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roll, our content maximizer bundle, we

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started selling the Instagram template bundle, things like that to really

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help support you, and those actually did really well.

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And then tied into all of this and why I'm making these

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changes is personal life. I know it's kind of hard

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sometimes to talk about personal life as a business owner, especially because it

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does impact so many people. I've really struggled with this.

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But I got pregnant this year last year, I guess.

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This year is 2024, so I'm currently still pregnant. I'm due in, like, a month

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and 2 weeks oh, sorry. 2 months and 2 weeks. I'm

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7 months in. It's been a journey.

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Plus, I'm chasing after a 20 month old who's very

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vibrant and takes a lot of energy. And so I've

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been leaning on more asynchronous support. So what that means

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is simply I prefer to have a way of communication that I can come

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to at any point. So live sessions are actually very

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challenging for me. And those of you who have small kids or

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extenuating family circumstances may also understand this challenge

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of, you know, not being able to show up live. And that's another thing that

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kept showing up time and time again in our member

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feedback surveys and in the exit surveys is that

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a lot of people were saying, I love the courses, I love the

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templates, I love the challenges, but I'm really struggling to show up

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live. So if that's you, I'm right there with you.

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Okay? There's also a cost to running live sessions if I'm not

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the one to show up. So with my first pregnancy,

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I hired in a bunch of guest speakers to come in and teach in the

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school. So there's the cost of that. There's the cost of my team facilitating

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those sessions instead of me, and so it is it is costly

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in a financial capacity as well as a time

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on top of all of this, I do have a second membership. Those of you

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in the Savvy Social School Pro, you if you know, you know. That's my

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mentorship program. It's for, social media professionals,

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and I spend a lot of time in that membership

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So with that being said, we have decided to change

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I say we. It's it's mostly me. I have decided to

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change the business model of the Savvy Social School. What does that

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mean for you? Well, in

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short, the Savvy Social School will not be sold,

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henceforth, will not be sold as a membership

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product. Now don't be scared. If you already have a membership, you're forever

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have access to your membership, and I'll talk about all of that in a minute.

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But for new people coming in, it's probably starting around February because

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we still have to flip over all the websites and all of our funnels.

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But we're going to test out not having an

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open membership model. Now,

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there are lots of people who run this membership model, in the

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online business space. They have closed membership models versus open. So ours has

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been open. You go to savvysocialschool.com, you join, you can become a

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member at any time. Some people run closed membership models where you

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only have a window of time to join and you only have a

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a a chance, one chance to join. So we're we're going into the closed

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membership model, temporarily,

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potentially forever. The reason being, again,

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is all of those reasons I listed before, and We're gonna focus on selling

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individual products. So if y'all like a little BTS behind the scenes moment, that's the

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reality of it. Okay. So, what does that

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mean if you hold a current membership? So if you hold a

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current membership, you still have access to all of the things you

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currently have access to with one exception.

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All of your courses, you still have access to them. And any new courses

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that I create, as long as you remember, you have access to all of them.

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K? So you have access to all of the courses

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here and going forward. For instance, yesterday or 2

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days ago, we just released Airtable Like a Boss for our members

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only. You also have access to that. Okay? You'll have access to all of

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our challenges, past challenges, future challenges, as long as you're a

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member. You have all the templates. You have the feed podcast, the trend savvy,

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the content ideas. You can ask us questions. You're in the community.

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So you have all of that going forward. So that's not changing. The biggest thing

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that's changing is our live events. Our live events.

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So we are

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saying we won't ever host live events. I love live events. Now that's not saying

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we won't ever host live events. I love live events. I'm super

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excited for the LinkedIn challenge next week. We will most likely do

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the Instagram challenge again, plus host pop up live events throughout

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the year, but we're no longer going to be hosting our monthly live

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sessions. And those of you who've been in the school for a long time have

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seen us shift those sessions over the past 2 years because we've

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really been trying to encourage members to show up live. But the data is

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saying y'all can't show up live. We've tried study hall. Who

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remembers study hall? We tried, doing

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business coaching sessions. We tried live workshops. We are

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currently trying the Business Spark sessions. And for a membership that

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has about a 170 members, to only have 2 or 3

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people show up for each of those, is a signal to us

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that it's not working in that model. So we're no longer

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hosting our monthly spark sessions or accountability sessions

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as a part of your current membership. Now,

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this video will be emailed out to all of our

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members personally. You will have the option to cancel

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your membership if you want. I wanna be fully transparent about this.

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I'm not the type of person to try to, like, sneak this in

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and hope you don't notice. Right? That's why making a big deal about it, making

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a big announcement. It's a big deal for me.

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It's a big deal for me because I've spent the last 6

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years, hosting live sessions in this membership

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model, and it's not as, impactful as I want

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it to be. So with that, I just wanna thank you all

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for being a member, whether you've been here for a month or

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the whole 5 years. This is not the end of the

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Savvy Social School. Absolutely not. We are just shifting away

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from the membership model as a selling point for the

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school. Because, again, the data is showing us that

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most people like to come in, consume the

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information that they need, and then go and do that.

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And one of the I'll leave I'll leave a wrap up this video with

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this thought. One of the things that really impacted me

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when I was working on this with my accountability coach, Becky Mollenkamp,

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who's here in the school, was this idea that I'm

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spending so much time trying to make something work with

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a group of people, y'all, who've signaled to

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me like, hey, this model, this way of delivering this content isn't working

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for me. And instead, I can spend all of that time

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and energy making something that works so beautifully for y'all, for me and for

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you. So that's what I'm gonna spend my time doing over the next

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year. I'm committed to creating way better,

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resources for you here in the school. We've already spent so much time improving

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everything. Y'all have seen it. The improvements just in the past 6 months have

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been astounding. I'm so proud of them. And so I I

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wanna focus on that rather than focus on making a membership model

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work. If you have any questions, my DMs

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are open in the community. Jemmy on

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my team will be emailing all of our active members to give them an option.

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If you wanna opt out, no hard feelings. I definitely wanna give you that

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option. Those of you who wanna stay, you still get access to so much. There's

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so many resources in here. And this isn't saying that we won't

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ever do live session ever again. This isn't saying that we won't ever,

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open up the membership again. It's just saying for now,

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this is a decision that makes the most sense for me, as

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I head into pregnancy and as

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I explore creating other offers.

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Thank you so much for your understanding, your kindness, your generosity.

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Oh, Ginger, I see in the chat. I'm staying. Yes, Ginger.

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One of the first members, if not the first. I appreciate

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that. But we will follow-up after this

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video. Goes out to everybody.

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And if you have any questions, of course, we're here to answer them. But happy

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New Year. Happy 2024. Feels like the year of shifting for a lot of

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people. And I'll see y'all in the community, which will always be here

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for now. I mean, I say always, but, like, I I love community.

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This community space will always be here. Alright. Thank you. Thank you. I'll

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see you very soon. LinkedIn challenge, I think, is the next thing

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coming up. Alright. Have a great week, everyone.

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So there you have it. I decided to change models,

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business models, so I can focus

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more on delivering products that make more sense for

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my business, make sense for my clients and make sense for me

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personally. And also be completely transparent in that this decision

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did come from a place of, financial consideration as well.

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And I think a lot of business owners in their marketing do not talk about

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this. It's it's almost like a little bit shameful to

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say, hey, this program, while it also wasn't working delivery

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wise, it wasn't working financially. So we had to make some shifts.

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Right? I think not enough people talk about that, which is why I wanted to

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have this podcast episode. And it's the reason why I didn't

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make a big deal out of it, on social media. I had it as

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a PS in an email. And then this week actually, we're

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we've reopened the doors to new members because of our fab Fiesta

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sale. And so new people can join this week, but it's not gonna

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be open all the time because it's not our focus, and it's not

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really where I want people focused all the time. So what

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has come from this, the beautiful thing that has come from this since

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changing models is that I've had

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people come into my ecosystem who would have

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never done that before. Prior to 2023, I

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wasn't really selling individual things. I'm trying to think. I think you

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could purchase visually savvy individually, but I don't even have

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that anymore available. So prior to

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2023, you your only choice of

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working with me was go into the Savvy Social School and get everything.

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And what I recognize after moving to this model is

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that you don't need everything, and you may just need a

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solution that helps you for today until you realize that you

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need everything. And again, I this came from my work with Lizzie

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Goddard. I bought one course. It

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was the beginning of 2023. I bought one course to solve one problem.

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And then I bought another course, another course. And then I was like, oh, I

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just love this whole thing. Give me everything. Right? And so I

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think that that is my goal with the Savvy Social School

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eventually. So will the business model change in the future? Perhaps. Maybe.

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Once I get a better handle on what everything includes, because I do have

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another membership as I said in the video.

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That is ultimately my everything package

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is I want professional, like, people who do social

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media as their their business. They're really the only people who

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need everything, in my opinion. And so that's everything and

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then some. But for the people who are like, I don't need

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the, you know, live sessions. I don't need 1 on ones. I just want

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all of your courses. I kinda want that to still

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be an option that's on the table sometimes when I'm able to

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facilitate the onboarding of those folks and really get

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them in appropriately. So

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what happened to the Zagun Social School? It's still here. If you're listening to this,

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we're just about at the end of our fab fiesta. You can still join, but

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we're closing the doors. I probably won't open them again until, like, maybe do a

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Black Friday sale. I don't know. It depends on how my

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life is going at that moment, how finances are going at that

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moment. This is how business owners make decisions, right? Like

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we, we look at what to market based on, yes, what people

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need and then also what we need as business owners. And so I wanted to

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be transparent about that because I do I don't think enough people talk about it.

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So let me know what you think. Send me a DM on Instagram. I'm at

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OnlineDrea. I'll probably be,

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slower to respond because I have a newborn, but I'm working from the

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bed for the next couple of weeks as I, transition

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my personal life as well. Anyway, thanks for listening to this

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shiny new episode of the podcast. I'll be back soon with another one. Bye for

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now.